In some cases, you might be entitled to a refund for an order you have placed (e.g. when an order is damaged or lost). In such cases, we will process a refund for you after having verified that this is actually due.

Also, if you cancel an order before it is actually printed, you will be entitled to a full refund.

Please note that crediting the funds to your credit card can take 3-5 days. 

• If you would like to file a claim and get a refund for the original order, reach out to Gelato Support with the following information:
  • Original order number
  • Resubmitted order number
  • Description of the error
  • Pictures of the damaged order (ideally, both the product and the packaging) [MANDATORY]

NoteThe pictures are very important for our team for internal reporting. When an order arrives damaged, we trigger an internal investigation with our print and logistics partners to ensure that this doesn't occur again and that any improvements are applied as soon as possible.

You should forward all complaints by email to coastradio@aapt.net.au or contact via phone on +61 0410 096 780